2024 Converge Hospitality Revenue Summit | Miami, FL | IDeaS

Converge 2024 Logo

Location iconMiami, FLCalendar Icon July 23-24, 2024

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The Power of One.

The hospitality game has changed, and today, every decision counts. At Converge 2024, explore the true meaning of The Power of One. We’ll show you how unified strategies and empowered teams can unlock unprecedented revenue growth.

With access to the brightest minds in revenue management, you’ll leave inspired, energized and with powerful new ideas to drive growth for your properties.

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Keynote Speakers

Chris Hemmeter

Chris Hemmeter

Managing Director

Thayer Ventures

Jessica Fleisher

Jessica Fleisher

Vice President, Revenue

Virgin Voyages

Cassie Kozyrkov

Cassie Kozyrkov

Founder & CEO

Data Scientific


Session content and times are subject to change.

Tuesday, July 23
5:30 PM | Ballroom Foyer

Registration Opens

6:00 PM | Poolside at Oasis Pool

Welcome Reception and Client Awards

Join IDeaS clients from around the globe at this popular networking event. Enjoy cocktails and heavy hors d'oeuvres as we honor our award-winning client innovators and partners.

Wednesday, July 24
7:00 AM | Ballroom Foyer

Registration and Breakfast

8:30 AM | Ballroom

Welcome and Introduction: The Power of One

8:45 AM | Ballroom

Keynote - A Vision of the Future Hotel Tech Stack: The Power of One Travel Ecosystem

Chris Hemmeter, Managing Director and Co-Founder at Thayer Ventures

Is your hotel ready for the next wave of travel trends? Join travel industry visionary Chris Hemmeter, Managing Director of Thayer Ventures, for an insider's look at the trends that will reshape the travel and hospitality sectors. Hemmeter, known for his keen eye for disruptive technologies and an investor in many of them, will share innovations that are revolutionizing how hotels can cater to and stay ahead of the rapidly changing preferences of modern travelers in the context of the ever-evolving travel ecosystem.

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9:20 AM | Ballroom

Fireside Chat - Reimagining Hospitality: Tech, Trends, and the Revenue Management Advantage

Chris Hemmeter, Managing Director and Co-Founder at Thayer Ventures
Russ Stanziale, Chief Growth Officer at IDeaS

The travel landscape is constantly evolving, fueled by innovative technology and ever-changing guest expectations. Join us for an insightful discussion on how hotels can leverage technology to optimize operations, cater to evolving guest needs, and maximize revenue in the years to come.

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9:40 AM | Ballroom

One Team, One Goal: Unifying Sales and Revenue Management for Function Space Profitability

Sam Hassanein, Director, Global Solution Engineering at IDeaS
Felix Llibre, Director of Sales at Loews Coral Gables Hotel

Revenue management has transcended its traditional focus solely on guest rooms and is now a team sport. By adopting a "one team, one goal" mindset, we'll hear from a sales leader how collaboration between sales and revenue management can optimize space utilization and revolutionize your approach to function space profitability.

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10:00 AM | Ballroom Foyer

Networking Break

10:30 AM | Ballroom

Keynote - Beyond the Hype: Demystifying AI and Its Impact on Business

Cassie Kozykrov, CEO at Data Scientific and Former Chief Decision Scientist at Google

What lurks just beyond the buzz and hype of generative AI? A new landscape of threats and opportunities that will transform our experiences, our businesses, and society as a whole. While most perspectives on AI are mired in a long history of science fiction, in this keynote we’ll cut through the noise to take a brutally honest look at what generative AI means not only for your bottom line but also for our collective future.

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11:00 AM | Ballroom

"Why?" How Asking This One Question Will Improve Your Strategy

Maricarmen Cardenas, Regional Solution Engineer at IDeaS
Rob Darrow, Corporate Director of Revenue Strategy at AutoCamp

Why? It's a question that echoes through the inquisitive minds of children, yet its significance extends far beyond the playground. Tapping into your childlike curiosity when working with data analytics and strategic planning is an important skill to refine. From uncovering hidden opportunities to refining your decision-making process, explore how revenue intelligence tools, paired with the power of "why?," can drive substantial, and profitable, improvements to your revenue strategy.

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11:20 AM | Ballroom

Decoding the Mystery: A Deep Dive into Generative AI

Ben Ding, Director, Advanced Analytics R&D at IDeaS

The hospitality industry stands at the threshold of a groundbreaking transformation fueled by generative artificial intelligence (GenAI). Join us for a deep dive on this cutting edge technology, understand its capabilities, and unlock its transformative potential for hotels.

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11:40 AM | Ballroom

Partner Perspectives: The State of the Industry with Amadeus

12:00 PM | Ballroom Foyer


1:15 PM | Ballroom

New Frontiers in Advanced Optimization: A First Look into Multi-Objective and Risk-Aware Pricing

Xiaodong Yao, Director, Advanced Analytics R&D at IDeaS

Join us as we unveil the latest advancements in pricing optimization, offering a first-hand glimpse into how these sophisticated approaches balance competing objectives while mitigating risk. Gain invaluable insights into how hotels can effectively optimize pricing to maximize revenue, enhance profitability, and navigate uncertain market conditions with confidence.

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1:35 PM | Ballroom

Partner Perspectives: The State of the Industry with AWS

1:50 PM | Ballroom

One View, One Click, One Powerful Solution: IDeaS Portfolio Navigator

Stephen Hambleton, Senior Director of Product Management & Product Success at IDeaS
Joyce de Kruif, Principal Industry Consultant at IDeaS

Multi-property revenue operations require efficient, accurate, and effective ways to work at scale. Imagine equipping your team with a single tool capable of identifying risks, seizing opportunities, and deploying critical business decisions across multiple properties with just one click. Hear how IDeaS' latest innovation, Portfolio Navigator, will empower you to scale your revenue operations and optimize strategies across your entire hotel portfolio.

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2:05 PM | Ballroom

The Power of One More Night: A Lesson with Dr. Ravi

Dr. Ravi Mehrotra, President, Co-founder & Chief Scientist at IDeaS
Mike Chuma, Vice President, Global Marketing at IDeaS

Dr. Ravi Mehrotra, IDeaS Chief Scientist and Co-Founder, has a passion for explaining complex algorithms in simple terms, often on a whiteboard in the company breakroom. Join us for an enlightening session where Dr. Ravi will explain IDeaS' "opportunity cost" approach to optimization and the science behind Last Room Value. He'll also dive into the power of hybrid forecasting and the importance of choosing the right forecast for your hotel.

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2:30 PM | Ballroom

Networking Break

3:00 PM | Ballroom

The Power of Precision Forecasting: Elevating Profitability One Percentage Point at a Time

Laura McNally, Area Director, Account Management, EMEA at IDeaS
Gianni Di Fede, Global Senior Vice President Commercial at Radisson Hotel Group

Accurate forecasting is vital to smart planning, cost control, and profitability. Even marginal enhancements, as small as 1%, can result in substantial shifts in your hotel's profitability. In this session, we'll explore the state of hotel forecasting, why focusing on rooms revenue is not enough, and how hotels are improving total revenue forecasting practices.

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3:25 PM | Ballroom

One Hotelier, Infinite Possibilities: Harnessing the Power to Reimagine Hospitality

Klaus Kohlmayr, Chief Evangelist & Development Officer at IDeaS

For over 35 years, IDeaS team members have been relentless problem solvers, unafraid to challenge assumptions by being creative and forward-thinking. Join us as we kickoff our product keynote sessions and share what's on the horizon that will continue to deliver decisions that you can trust.

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3:40 PM | Ballroom


Jessica Fleisher, Vice President of Revenue at Virgin Voyages
4:10 PM | Ballroom

IDeaSView: The Power of One Vision

Sanjay Nagalia, Co-founder, Chief Operating Officer & Technology Officer at IDeaS & IDeaS Product Development Team

Get an in-depth update from key IDeaS leaders on its product vision and innovation roadmap that will pave the way for the future of your connected commercial organization.

5:00 PM | Ballroom Foyer

Closing Reception



Converge 2024 opens with a welcome reception on Tuesday evening July 23 at 6:00 PM followed by a line-up of innovative sessions beginning Wednesday morning at 8:30 AM. We will close the summit with an evening reception following the sessions.

Converge 2024 will be held at the Mandarin Oriental, Miami located at 500 Brickell Key Drive, Miami, Florida 33131. The hotel is located near the shopping paradise of Brickell City Center and the Design District.

Converge 2024 will host senior leaders from across the hospitality industry interested in learning how to leverage technology to get ahead in 2024 and beyond.

Yes, Converge 2024 is a fee-based event. Standard pricing is $495 USD. Payment options are credit card or invoice.

Your registration fee includes access to all content, experiences, meals and networking during the conference, including admission to the Welcome Reception and Client Awards on Tuesday, July 23, and the closing reception on Wednesday, July 24.

Register for Converge at https://go.rev.ideas.com/converge-summit

Cancellation requests made by 1 July 2024 are eligible for a full refund. Cancellation requests received after 1 July 2024 are eligible for a refund of 50% of your original payment. Cancellation requests must be submitted in writing to converge@ideas.com. If you are entitled to a refund, the amount refunded will be based on the fees paid and will be refunded to your original payment method.

Cancelling your registration does not automatically cancel your hotel and travel arrangements. You are responsible for your own hotel and travel-related fees and adhere to the hotel or travel company’s cancellation policies.

Attire is business casual. Consider a light jacket or sweater as meeting rooms can be cool.

What are the health and safety requirements to attend Converge 2024?

The health and safety of our attendees is our top priority, and we continue to follow all government guidelines. We ask all attendees to avoid traveling to the event if they feel unwell.

Are discounted hotel rooms available for Converge 2024?

IDeaS has a limited number of rooms secured through the Mandarin Oriental, Miami. Please book accommodations here.

Ground transportation is not provided to or from the airport. Please consider booking a taxi, Uber or taking public transportation.

Contact converge@ideas.com with questions regarding Converge 2024!

IDeaS has prepared a template letter for you to provide justification for attending Converge 2024 in Miami. Download it, fill in your information, and go!

Download the Business Justification letter here.

Photo of the Mandarin Oriental


Mandarin Oriental, Miami is this year’s location for Converge Summit, ideally located in the vibrant community of Brickell Key. The event room block will expire June 28.

Mandarin Oriental

  • 500 Brickell Key Drive, Miami, Florida 33131
  • Tel: 1-800-526-6566

Book Your Hotel Room

“We absolutely loved attending Converge and connecting with various IDeaS teams. It was an invaluable experience that exceeded our expectations.”

“Quality content, good to hear about IDeaS’ product roadmap to share with my team.”


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