Client Services Intern (Bloomington, MN)

Smart people. Great clients. A culture that fosters innovation, teamwork and professional enrichment. These are just a few reasons why so many individuals have built long and lucrative careers with IDeaS. That next individual could be you.

For 25 years, IDeaS has been helping the world’s hospitality businesses maximize their revenue performance. IDeaS Revenue Solutions – a SAS Company, offers industry-leading pricing and revenue management Software, Services, and Consulting to the hospitality and travel industries. We’ve been called on by industries as far-ranging as parking, airlines, transportation and event ticketing.

Headquartered in Minneapolis, MN with our Global Technology center located in Pune, India, IDeaS maintains sales, support and distribution offices in North & South America, the United Kingdom, Europe, Middle East, Africa, Australia and Asia. No matter what we’re working on, our goal is to make revenue management so user-friendly, insightful, and profitable that revenue management professionals wouldn’t think of going back to the old way of doing things.

Job Overview & Requirements
As a member of the IDeaS Client Services team you will be mapping the client journey through the IDeaS for Success program. You will be responsible for documenting the journey that a variety of different types of clients take through IDeaS for Success Program
The documentation will capture the various touch points that are involved in each part of the journey, the team members that are responsible for each part of the journey, the tools used, documentation used, risks of issues, areas for risk mitigation and/or process improvement.

For this role, you will have the opportunity to…
• Research, learn and document the journey of different types of clients take through IDeaS for Success Program
• Help identify risks and areas for improvement
• Performs other duties, as assigned.

Do you qualify? You must have…
• Planned degree in Hospitality, Travel & Tourism, or general business (undergraduate or graduate)
• Completed at least 2 years of undergraduate degree in targeted degree
• 3.0 or above GPA
• Proven degree of proficiency in the creation of complex documentation
• An inquisitive mind and with the ability to identify opportunities for improvement
• An ability to work with a wide range of colleagues

Preferences for this role include…
• Revenue Management exposure/knowledge

Want to stay up to date with IDeaS culture, products and jobs? Follow us on LinkedIn

Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

IDeaS/SAS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

The level of this position will be determined based on the applicant’s education, skills and experience.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.