Hotel RMS Ultimate Buyer's Guide
Key Considerations for Commercial Success

A true partnership, with you every step of your revenue journey.

IDeaS’ ultimate client care program provides everything you need to be successful. Our global team offers proactive advice, ongoing training and engagement, and 24/7 access to immediate technical support, wherever you are in the world.

IDeaS for Success Program

With it’s seamless design, multiple touchpoints and areas of focus, our comprehensive client care program gets your team up and running to quickly achieve maximum profitability and productivity. Get access to educational tools and strategic and technical guidance that ensure your team is prepared, informed, trained and supported to make optimal use of your revenue management system capabilities.

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Tailored project management for your hospitality enterprise

DETAILS
  • Whether for one property or an entire portfolio, you can rely on our extensive experience in deploying systems and your dedicated IDeaS Client Project Manager to help you:
  • Create implementation plans that fit your culture and business structure
  • Build a foundation for successful adoption, user engagement and sustainable revenue performance
  • Deploy solutions in an efficient, streamlined process for the fastest time to value

Coach

Best-in-class, performance-based learning solution

DETAILS
  • IDeaS offers a hands-on, multi-dimensional learning format that utilizes the latest technology and best practices to ensure the highest return on your technology investment:
  • Get the training you need, when and how you want it with on-demand content, customizable curriculum and learning paths for specific job functions
  • Multi-faceted approach blends self-paced, interactive, on-demand content with expert, facilitator-led coaching sessions and in-system tutorials
  • Long-term learning model builds your team's skills and knowledge through preparatory onboarding, system configuration and activation, adoption and mastery

Care

Continuous support along your revenue journey

DETAILS
  • Experienced, specialized and proactive teams work in sync to provide ongoing technical and strategic support in our commitment to ensure client satisfaction and success:
  • A dedicated Client Relationship Manager (CRM) serves as your advocate and champion and conducts regularly scheduled, collaborative support calls to identify opportunities and minimize risks.
  • System, business & analytics experts proactively monitor your system for optimal performance
  • Gain access to expert technical support, 24/7/365, worldwide.

"Our partnership with IDeaS is one of transparency, mutual respect and collaboration. We look forward to the years ahead of shared and continued success for both our companies."
— Loews Hotels & Resorts

"The support teams proactively engage with us and challenge how we think. It's a true joint effort that helps us generate real revenue, and you really don't find any partnership better than that."
— Amaris Hospitality

"IDeaS brought to the table an industry-wide reputation for software excellence, together with support that is second-to-none."
— Eden Hotels & Resorts, J-Hotel

"We look to IDeaS for support, not just because of its world-leading solutions, but also because over the course of our relationship they have continually demonstrated a deep understanding of our needs."
— Travelodge UK

"The knowledgeable support team has been phenomenal. They have a firm understanding of our business and are helping us change our revenue management culture."
— Coast Hotels

"IDeaS is more than a simple revenue management solution. Our scheduled support calls have improved the revenue management culture throughout the company."
— Danubius Hotels Group

Meet a Few of Our Team Members

Applying extensive experience in hospitality and travel, the IDeaS for Success team proactively ensures you achieve maximum long-term revenue performance and make the most of your investment in revenue management solutions.

Sumit

Client Relationship Manager

“Technology is my passion and I love being a part of the IDeaS family. Being at the forefront of technology and always developing solutions to provide our clients with the Best in Class products and services, is the most fulfilling feeling.”

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Shamsher

Online Client Training Specialist

“10 years of hospitality experience, including 5 years in professional training​ as a Certified Online Learning Facilitator, I enjoy interacting with clients from different nationalities. I am proud of being an IDeaS employee.”

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Sharon

Senior Manager, Client Success

“Across my many years with IDeaS - life has never been dull! Our teams relish collaboration with teams and clients across the globe in support of the ‘out of the ordinary’ – which ranges from new features and functions within IDeaS to clients reaching new levels of revenue management.”

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Sharon

Client Project Manager

“I’m passionate about working with our clients to implement IDeaS solutions while ensuring we meet their expectations and enhance efficiency. It’s a pleasure to be part of such a collaborative team that ensures client success and promotes continued learning.”

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Simone

CRM Operations Manager

“I enjoy connecting & collaborating with my colleagues and clients to deliver the best possible client experience. It gives me great satisfaction to see our clients successfully using different IDeaS products – and being part of their journey by developing personal relationships and learning about their individual hotel culture and revenue management strategies. ”

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Utkarsh

Client Relationship Manager

“The idea of revenue management concepts merging with present day technology is fascinating to me & IDeaS does this seamlessly. It is extremely rewarding  to assist clients analyze their business better whilst helping them achieve their revenue goals.”

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Vasilis

Client Training Specialist

“There is nothing more rewarding than assisting our clients to bring together their skills, talent and objectives with the power of data and technology”

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Widiana

Client Project Manager

“I really enjoy assisting our clients implement IDeaS' solutions by assuring and executing a seamless and worry-free installation process. It gives me great satisfaction to see our clients excited about implementing our revenue optimization solutions.”

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Luke

Client Training Specialist

“I am thrilled to work as a Trainer at IDeaS and have the opportunity to collaborate with extremely talented people. It's really cool that I can continually use my hospitality revenue management experience to support our clients in their learning and understanding of our products in order to drive more revenues.”

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Maren

Client Training Specialist

“Being part of the Client Training Specialist Team I really enjoy using my experience in hotels and revenue management to help and support our clients around the world to utilize their RMS to the fullest. This not only allows me to stay connected to the industry but also to continue to learn more about the discipline of revenue optimization.   ”

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Maureen

Senior Client Project Manager

“The best part of working at IDeaS is being surrounded by exceptionally knowledgeable colleagues who all contribute to our continuous journey of revenue management innovation. I enjoy assisting clients with the implementation of IDeaS products and enabling them to engage with our systems to help them achieve their goals.”

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Meagan

Client Relationship Manager

“With 15 years hotel revenue management experience and a passion for systems and tools, I love working with our clients to achieve their business goals everyday by fully integrating IDeaS software into their culture. Working with clients and team members on a global level allows me to continuously grow and evolve as I help my clients do the same.”

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Mihoko

Client Project Manager

“What I enjoy most about working at IDeaS is to collaborate across departments and regions for the success of our clients who work around the globe. ”

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Mike

Senior Solution Consultant

“I love being part of something great and one that makes a difference.  At IDeaS, I enjoy interacting and collaborating with a globally diverse team with dynamic backgrounds to help our clients solve interesting problems and achieve their goals. Life at IDeaS is all about building innovative solutions while learning something new every day.”

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Nina

Client Project Manager

“In 2007, I got to experience IDeaS RMS from a user perspective and ever since, I have been fascinated by the automation tool – bye bye number crunching and filling excel templates. Working as a Client Project Manager is the perfect way to share my experiences and enthusiasm with our clients while supporting them in implementing their new “revenue optimization assistants”.”

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Nrupal

Client Project Manager

“As IDeaS Project Manager, it gives me immense pleasure to set the pace, plan and execute the implementation project seamlessly for my clients. In the process, I get to make that first impression of IDeaS' culture and establish foundations for long term success for our clients.”

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Patrick

Client Training Specialist

“As facilitator and “change agent” at IDeaS my everyday motivation is to see learning and enthusiasm curves increasing from the start until the end of each coaching event, both in a virtual and classroom environment.”

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Rakesh

Client Relationship Manager

“I love working for IDeaS because I feel respected and valued for what I bring to the firm. I am passionate about my role as I can contribute to client growth and success while at the same time building business relationships.”

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Ramesh

Regional Client Relationship Manager, APAC

“Helping clients make analytical sense out of disparate data with a clear path forward while finding hidden revenue opportunities to capitalize on, makes me passionate about what I do. What makes it great is collaborating with clients from all across the globe.”

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Rich

Client Training Specialist

“Working for IDeaS allows me to share with clients my extensive hotel background and my knowledge of, and passion for, revenue management to make the way smooth for learning and using new technology designed to drive more revenue to the hotel organization and elevate the status of revenue leaders. I love making it seem easy.”

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Ritesh

Client Relationship Manager

“Being passionate about data and revenue science, working at IDeaS gives me the fine opportunity to hone my skills while helping my clients do the same. Its a true motivation to work at a company where innovation is at the forefront of everything we do.”

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Rozebeh

Associate Regional Client Relationship Manager, EMEA

“With over 23 years of experience in client servicing with dedicated 7 years working for hotels, ensuring the highest quality assurance and support to clients comes naturally to me. This helps me build client confidence and greatly enhances the client's experience of working with IDeaS.”

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Sarah

Senior Client Project Manager

“I love guiding people through the ins & outs of today’s technology. Even though I’m teaching clients about our solutions and guiding them along the way, they are always teaching me new things about their hotels & culture – it’s one of my favorite things about working for IDeaS.”

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Frank

Senior Client Relationship Manager

“With eleven years of experience with IDeaS - both as a revenue manager & as a client relationship manager - I enjoy the 'eureka moments' when clients working with IDeaS discover the possibilities & benefits of the technology.”

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Franziska

Client Relationship Manager

“I enjoy working for IDeas as every day is different.Working with a variety of clients from an individual property to large hotel chains globally, you never stop learning. Even after 18 years in the hospitality industry, it still feels great to learn and develop skills and to share them with my clients.”

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Geoffrey

Client Training Specialist

“What I enjoy most about working at IDeaS are the symbiotic relationships we forge with our global clients, always working towards a point of mutual benefit and continuous improvement.  In this way, IDeaS provides the perfect platform for me to continue on my journey of lifelong learning, while allowing me to share my knowledge with others who share my passion for the hotel business and travel.”

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Hans

Client Project Manager

“With over 10 years of experience within hospitality industry, working at IDeaS gives me the opportunity to implement and support our market leading software for our clients. I enjoy collaborating with our broad range of clients towards their success.”

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Hellen

Senior Client Project Manager

“I feel privileged to work with partners around the world - getting to learn about their properties, culture and ways of working while they learn how to utilize IDeaS technology.  Even after 20+ years working in the industry, each client is different which makes every day interesting.”

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Hrishikesh

Senior Client Relationship Manager

“Being a Client Relationship Manager at IDeaS has given me the opportunity to work closely with global revenue leaders and my 12+ years of experience in the industry certainly adds value in understanding the challenges faced by them. I enjoy speaking with clients, understanding their business objectives and supporting them to maximize revenue opportunities to meet their organization’s goals.”

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Isabela

Client Relationship Manager

“I love talking to our clients and trying to find the best ways to help them achieve their goals. Each of their stories is unique and I love to be “transported” into a different hotel and different parts of the world every day! I love the complexity of my role and our amazing systems and the never ending opportunity to learn something new is truly rewarding for me.”

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James

Client Project Manager

“Coming from a strong hospitality background, IDeaS allows me to keep my foot in the “hospitality door” and help clients with their property. Knowing I was once in their place is what makes me passionate to help them everyday.”

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James

Client Project Manager

“With over 2 decades spent in the hospitality industry, I like working at IDeaS because of the dynamic and diverse teams that work tirelessly on providing an RMS that best fits our clients' needs, while constantly pushing the boundaries of revenue management as we know it.”

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Janelle

Senior Client Project Manager

“I am proud to be part of a talented team of people at IDeaS who work together to guide our clients through a positive onboarding process.  I love helping our clients open the door to revenue management success!”

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Jeremy

Senior Client Training Specialist

“Having worked for international hotel groups for the past decade, I really enjoy using my experience in revenue management to assist our clients configure and use the various IDeaS Revenue Management solutions. Meeting the teams around the world and exchanging on revenue optimization challenges and successes is extremely satisfying.”

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Joyce

Client Training Specialist

“Training to me is about sharing and learning. Talking with clients of diverse backgrounds around the world brings forth new ideas and experiences, and yes we evolve the industry together and make an impact!”

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Karan

Client Success Specialist

“I love working at IDeaS as it gives me an opportunity to work closely with our clients and get to know them personally. It also gives me immense satisfaction in getting our clients to the “Ah – Ha” moments with their business concerns and its something I look forward to everyday!”

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Laura

Client Relationship Manager

“I enjoy being part of the IDeaS family because it allows me to work closely with clients all over the world, all while being part of a top hotel technology company. I am especially passionate about demonstrating to the end user how our products can simplify their daily routines while maximizing revenues!”

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Liz

Senior Manager, Global CRM Team

“Driven by client success, nothing excites me more than seeing how my team support the revenue growth of all our clients on a daily basis. IDeaS is an extremely fun space to work at, with amazingly creative and innovative people.”

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Adeline

Senior Client Project Manager

“My experience of over 10 years in the hospitality industry allows me to help clients understand how their various systems work effectively together. It gives me great satisfaction seeing my clients progress from project start to utilizing IDeaS RMS functionalities.”

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Amanda

Client Success Specialist

“With 10+ years of revenue management experience, I enjoy working with clients to help solve their business needs.  Working at IDeaS guarantees each day is different and a new challenge is waiting to be worked through!”

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Amber

Client Relationship Manager

“Allen Watts says, ‘The only way to make sense out of change is to plunge into it, move with it and join the dance.' IDeaS inspires us to exercise this each day. I appreciate the opportunity to continuously grow with our world’s ever changing trends by embracing change and encouraging creativity. ”

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Andrew

Client Relationship Manager

“I like working at IDeaS due to the ability to work with talented individuals inside and outside of the company. The people at IDeaS, and coming to work each day make this feel like a family instead of a job. We like to have fun while working hard here.”

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Anja

Client Relationship Manager

“My clients operate in different markets with very different business models which makes it particularly interesting to support them. I strongly believe in building meaningful relationships with our clients, offering them guidance on their revenue management strategies and on how to leverage their IDeaS RMS to achieve the absolute best possible results for their business. ”

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Baptist

Client Relationship Manager

“Every business practice has a reason to exist and aligning our solutions to enhance their revenue potential excites me. With close to 9 years of hospitality experience, there is always something new to learn from every hotel.”

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Charlotte

Senior Enterprise Relationship Manager

“With over 25 years in hotel operations, sales & marketing, and revenue management, I thrive on using data to fuel decision-making. I am thrilled to be part of the IDeaS family, as I am able to collaborate with our team and clients every day to help maximize hotel revenues.”

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Dina

Client Training Specialist

“I am passionate about utilizing my hospitality experience and knowledge with our customers as they discover and learn IDeaS RMS. It’s the “aha” moments coming from trainees that gives me the ultimate joy, knowing that I have contributed to their success.”

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1

dedicated advocate

450+

supporting global team members

98%

client retention rate

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