The IDeaS for Success Program
Our comprehensive client care program gets your team up and running to quickly achieve maximum productivity and profitability.
Reach rapid ROI
Dedicated project team
Your IDeaS team will efficiently deploy your revenue solution to achieve fast returns on your technology investment.
The white-glove treatment
IDeaS technical teams will facilitate data collection, quality checks, and data storage. We collaborate with the world’s leading hospitality technology providers and deliver certified integrations.
Learn more about IDeaS’ Integration Partners ›
Efficient configuration
Save time by minimizing the need for labor-intensive manual setup and gain confidence in optimal system settings and data-driven decisions.
Embark on your learning journey
Online learning at your pace
Build confidence through self-paced, interactive learning modules and one-on-one guidance from IDeaS experts.
In-product help to guide you
Step-by-step guides, visualizations, and micro-demos are accessible where and when you need them without switching screens.
Ongoing engagement opportunities
Ongoing on-demand e-learning and live events like monthly webinars, community Q&A sessions and expert panel discussions.
View upcoming live learning events in the Discover Learning Platform (client login required) ›
Get certified
Validate your skills and showcase your knowledge with IDeaS globally recognized credentialing.
Learn more about IDeaS’ Certification Program ›
Trusted support when you need it
Dedicated care team
Delivers a seamless, best-in-class client experience that helps you get on with your day.
Client portal with live chat
Users have access to the support portal 24/7. Chat with Success Managers to get fast, live resolution in your moment of need.
Proactive system monitoring
We monitor your system for you, utilizing data insights and proactively notifying you of both potential issues and opportunities for optimization.
You can expect prompt resolution to your business, technical, and system decision needs in accordance with the agreed-upon service level agreements.
Meet Your IDeaS Team of Experts
At IDeaS, each member of your team delivers exceptional service and support throughout every stage of our partnership.
Advises your team and supports your strategic vision and goals.
Provides system expertise so you can maximize value from your IDeaS solutions.
Coordinates your solution implementation to achieve profitability and productivity as quickly as possible.
Guides you during activation and through ongoing adoption of IDeaS solutions.
Our 24/7 technical support teams operate behind the scenes, ensuring data quality and optimal system performance.
Additional, personalized services are available to assist you in further optimizing your people, processes, and technology.
Global Support: We Are Where You Are
Globally distributed with local expertise. Wherever you operate, our team is there with expert training and 24/7 support.
625+
Highly trained support team members
24/7
Access to integration, configuration, and data analyst support teams
8am
Guaranteed decision delivery by 8:00am local time