A true partnership, with you every step of your revenue journey.

IDeaS’ ultimate client care program provides everything you need to be successful. Our global team offers proactive advice, ongoing training and engagement, and 24/7 access to immediate technical support, wherever you are in the world.

IDeaS for Success Program

With it’s seamless design, multiple touchpoints and areas of focus, our comprehensive client care program gets your team up and running to quickly achieve maximum profitability and productivity. Get access to educational tools and strategic and technical guidance that ensure your team is prepared, informed, trained and supported to make optimal use of your revenue management system capabilities.

Start

Tailored project management for your hospitality enterprise

Coach

Best-in-class, performance-based learning solution

Care

Continuous support along your revenue journey

"Our partnership with IDeaS is one of transparency, mutual respect and collaboration. We look forward to the years ahead of shared and continued success for both our companies."
— Loews Hotels & Resorts

"The support teams proactively engage with us and challenge how we think. It's a true joint effort that helps us generate real revenue, and you really don't find any partnership better than that."
— Amaris Hospitality

"IDeaS brought to the table an industry-wide reputation for software excellence, together with support that is second-to-none."
— Eden Hotels & Resorts, J-Hotel

"We look to IDeaS for support, not just because of its world-leading solutions, but also because over the course of our relationship they have continually demonstrated a deep understanding of our needs."
— Travelodge UK

"The knowledgeable support team has been phenomenal. They have a firm understanding of our business and are helping us change our revenue management culture."
— Coast Hotels

"IDeaS is more than a simple revenue management solution. Our scheduled support calls have improved the revenue management culture throughout the company."
— Danubius Hotels Group

Meet a Few of Our Team Members

Applying extensive experience in hospitality and travel, the IDeaS for Success team proactively ensures you achieve maximum long-term revenue performance and make the most of your investment in revenue management solutions.

Sawyer

Solution Consultant

“I’ve been working with hotels for the past 10 years in marketing and revenue management and have experienced first-hand the positive impacts of using IDeaS solutions. Now I have the chance to work with clients and see the satisfaction of that impact on a daily basis.”

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Desiree

Client Relationship Manager

“With over 15 years of experience working in hotel operations, reservations, and revenue management, hospitality has been my passion. IDeaS was an integral part in my revenue management learning, and I am thankful every day to be part of the amazing IDeaS team. I enjoy learning about my clients and their unique properties and supporting their ever-evolving strategies and technology needs. ”

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Amelia

Client Relationship Manager

“Albert Einstein once said “The important thing is not to stop questioning. Curiosity has its own reason for existing”. Working at IDeaS allows me to continuously explore and search for answers which helps to develop my knowledge in this ever changing Revenue Management landscape. No two days are the same, and I am passionate about sharing knowledge on our systems with our clients to help our clients succeed.”

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Shamsher

Online Client Training Specialist

“10 years of hospitality experience, including 5 years in professional training​ as a Certified Online Learning Facilitator, I enjoy interacting with clients from different nationalities. I am proud of being an IDeaS employee.”

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Sharon

Client Project Manager

“I’m passionate about working with our clients to implement IDeaS solutions while ensuring we meet their expectations and enhance efficiency. It’s a pleasure to be part of such a collaborative team that ensures client success and promotes continued learning.”

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Simone

Sr. Regional Manager, CRM Team

“I enjoy connecting & collaborating with my colleagues and clients to deliver the best possible client experience. It gives me great satisfaction to see our clients successfully using different IDeaS products – and being part of their journey by developing personal relationships and learning about their individual hotel culture and revenue management strategies. ”

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Utkarsh

Client Relationship Manager

“The idea of revenue management concepts merging with present day technology is fascinating to me & IDeaS does this seamlessly. It is extremely rewarding  to assist clients analyze their business better whilst helping them achieve their revenue goals.”

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Vasilis

Senior Client Training Specialist

“There is nothing more rewarding than assisting our clients to bring together their skills, talent and objectives with the power of data and technology”

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Widiana

Client Project Manager

“I really enjoy assisting our clients implement IDeaS' solutions by assuring and executing a seamless and worry-free installation process. It gives me great satisfaction to see our clients excited about implementing our revenue optimization solutions.”

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Luke

Client Training Specialist

“I am thrilled to work as a Trainer at IDeaS and have the opportunity to collaborate with extremely talented people. It's really cool that I can continually use my hospitality revenue management experience to support our clients in their learning and understanding of our products in order to drive more revenues.”

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Maren

Client Training Specialist

“Being part of the Client Training Specialist Team I really enjoy using my experience in hotels and revenue management to help and support our clients around the world to utilize their RMS to the fullest. This not only allows me to stay connected to the industry but also to continue to learn more about the discipline of revenue optimization.   ”

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Meagan

Regional Manager, CRM Team

“With 15 years hotel revenue management experience and a passion for systems and tools, I love working with our clients to achieve their business goals everyday by fully integrating IDeaS software into their culture. Working with clients and team members on a global level allows me to continuously grow and evolve as I help my clients do the same.”

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Mihoko

Client Project Manager

“What I enjoy most about working at IDeaS is to collaborate across departments and regions for the success of our clients who work around the globe. ”

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Nina

Client Project Manager

“In 2007, I got to experience IDeaS RMS from a user perspective and ever since, I have been fascinated by the automation tool – bye bye number crunching and filling excel templates. Working as a Client Project Manager is the perfect way to share my experiences and enthusiasm with our clients while supporting them in implementing their new “revenue optimization assistants”.”

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Nrupal

Client Project Manager

“As IDeaS Project Manager, it gives me immense pleasure to set the pace, plan and execute the implementation project seamlessly for my clients. In the process, I get to make that first impression of IDeaS' culture and establish foundations for long term success for our clients.”

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Rakesh

Client Relationship Manager

“I love working for IDeaS because I feel respected and valued for what I bring to the firm. I am passionate about my role as I can contribute to client growth and success while at the same time building business relationships.”

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Rich

Client Training Specialist

“Working for IDeaS allows me to share with clients my extensive hotel background and my knowledge of, and passion for, revenue management to make the way smooth for learning and using new technology designed to drive more revenue to the hotel organization and elevate the status of revenue leaders. I love making it seem easy.”

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Rozebeh

Regional Manager, CRM Team

“With over 23 years of experience in client servicing with dedicated 7 years working for hotels, ensuring the highest quality assurance and support to clients comes naturally to me. This helps me build client confidence and greatly enhances the client's experience of working with IDeaS.”

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Sarah

Senior Client Project Manager

“I love guiding people through the ins & outs of today’s technology. Even though I’m teaching clients about our solutions and guiding them along the way, they are always teaching me new things about their hotels & culture – it’s one of my favorite things about working for IDeaS.”

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Frank

Senior Client Relationship Manager

“With eleven years of experience with IDeaS - both as a revenue manager & as a client relationship manager - I enjoy the 'eureka moments' when clients working with IDeaS discover the possibilities & benefits of the technology.”

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Hans

Client Project Manager

“With over 10 years of experience within hospitality industry, working at IDeaS gives me the opportunity to implement and support our market leading software for our clients. I enjoy collaborating with our broad range of clients towards their success.”

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Hrishikesh

Regional Manager, CRM Team

“Being a Client Relationship Manager at IDeaS has given me the opportunity to work closely with global revenue leaders and my 12+ years of experience in the industry certainly adds value in understanding the challenges faced by them. I enjoy speaking with clients, understanding their business objectives and supporting them to maximize revenue opportunities to meet their organization’s goals.”

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James

Client Project Manager

“Coming from a strong hospitality background, IDeaS allows me to keep my foot in the “hospitality door” and help clients with their property. Knowing I was once in their place is what makes me passionate to help them everyday.”

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Janelle

Senior Client Project Manager

“I am proud to be part of a talented team of people at IDeaS who work together to guide our clients through a positive onboarding process.  I love helping our clients open the door to revenue management success!”

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Jeremy

Senior Client Training Specialist

“Having worked for international hotel groups for the past decade, I really enjoy using my experience in revenue management to assist our clients configure and use the various IDeaS Revenue Management solutions. Meeting the teams around the world and exchanging on revenue optimization challenges and successes is extremely satisfying.”

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Joyce

Client Training Specialist

“Training to me is about sharing and learning. Talking with clients of diverse backgrounds around the world brings forth new ideas and experiences, and yes we evolve the industry together and make an impact!”

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Karan

Client Success Specialist

“I love working at IDeaS as it gives me an opportunity to work closely with our clients and get to know them personally. It also gives me immense satisfaction in getting our clients to the “Ah – Ha” moments with their business concerns and its something I look forward to everyday!”

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Liz

Director, Global CRM Team

“Driven by client success, nothing excites me more than seeing how my team support the revenue growth of all our clients on a daily basis. IDeaS is an extremely fun space to work at, with amazingly creative and innovative people.”

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Adeline

Senior Client Project Manager

“My experience of over 10 years in the hospitality industry allows me to help clients understand how their various systems work effectively together. It gives me great satisfaction seeing my clients progress from project start to utilizing IDeaS RMS functionalities.”

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Amber

Implementation Project Manager

“Allen Watts says, ‘The only way to make sense out of change is to plunge into it, move with it and join the dance.' IDeaS inspires us to exercise this each day. I appreciate the opportunity to continuously grow with our world’s ever changing trends by embracing change and encouraging creativity. ”

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Andrew

Client Relationship Manager

“I like working at IDeaS due to the ability to work with talented individuals inside and outside of the company. The people at IDeaS, and coming to work each day make this feel like a family instead of a job. We like to have fun while working hard here.”

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Anja

Regional Manager, CRM Team

“My clients operate in different markets with very different business models which makes it particularly interesting to support them. I strongly believe in building meaningful relationships with our clients, offering them guidance on their revenue management strategies and on how to leverage their IDeaS RMS to achieve the absolute best possible results for their business. ”

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Baptist

Client Relationship Manager

“Every business practice has a reason to exist and aligning our solutions to enhance their revenue potential excites me. With close to 9 years of hospitality experience, there is always something new to learn from every hotel.”

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Dina

Client Training Specialist

“I am passionate about utilizing my hospitality experience and knowledge with our customers as they discover and learn IDeaS RMS. It’s the “aha” moments coming from trainees that gives me the ultimate joy, knowing that I have contributed to their success.”

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1

dedicated advocate

500+

supporting global team members

99%

client retention rate

Choose a future with IDeaS. Get started today.

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