Industry Insights from the Cornell Hospitality Summit: Evolving Consumer Behavior

This is the first in a series of four videos from interviews with industry thought leaders at the Cornell Hospitality Research Summit.

IDeaS was pleased to sit down with multiple hospitality industry experts at Cornell University’s Hospitality Research Summit last October. These conversations covered a wide range of subjects, from how consumer behaviors are evolving to the critical items that hoteliers need to act on to be prepared for the future.

Watch as these industry leaders uncover consumer behavior trends such as the demand for more personalization in their stay and the desire for custom-tailored experiences and how this is changing hotels’ priorities.