Hotel RMS Ultimate Buyer's Guide
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Episode 10: On the Road Again – Leisure Travel Recovery with Delaware North

Date Published: June 18, 2020


Welcome back to the Unconstrained Conversations podcast. In this episode, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Andy Grinsfelder, VP of revenue, sales & marketing at Delaware North. Although you may be unfamiliar with Delaware North, if you’ve ever been to the Grand Canyon, Yosemite, Yellowstone, the Kennedy Space Center, a major sports stadium or eaten at the airport, you have most likely been served by one of their 55,000 employees.

With the leisure and outdoor tourism markets predicted to recover first, Delaware North is well positioned for the first wave of recovery business. Andy and Klaus discuss the challenges associated with running a multifaceted leisure business in various markets. Other topics discussed include:

  • The return of the road trip: how the perception of safety influences drive markets and regional destinations
  • The challenges of pandemic-related demand constraints
  • From the CRM to the RMS, how having automated technology in place has increased efficiency and saved the business

Thanks for listening! Please subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful.

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