COVID-19 Hospitality & Travel Industry Hub
Resources and guidance from veteran industry experts.

Episode 18: Rise of the Commercial Strategist

Date Published: August 20, 2020


Welcome back to the Unconstrained Conversations podcast. In this episode, Klaus Kohlmayr speaks with Hyatts’ former head of revenue & distribution strategy Sharad Kapur who has helped hotels and resorts develop and grow their revenue management and distribution capabilities around the world. In this episode Sharad shares his views on how the COVID-19 crisis is leading to a fundamental shift in how the industry will generate and optimize revenues, which in turn will lead to the rise of the commercial strategist, an analytically minded leader whose responsibility is to integrate and optimize all revenue streams and maximize total revenue and profitability.

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