Hotel RMS Ultimate Buyer's Guide
Key Considerations for Commercial Success

Episode 23: The Future of Corporate Travel & Customer Relationships

Date Published: September 24, 2020


Welcome back to the Unconstrained Conversations podcast. In this episode, Klaus Kohlmayr speaks with Lennert De Jong, chief commercial officer at citizenM, about the launch of their new global subscription model. With creativity, innovation and disruption being an integral part of citizenMs DNA, the organization has launched another firstofitskind hotel product born of the changing purpose of corporate travel. In this episode, Klaus and Lennert discuss citizenM’s new subscription modes as well as: 

  • The changing purpose of corporate travel 
  • The value of moving away from transactional relationships to customer relationships
  • Revenue management needing to shift focus to customer lifetime value for longterm impact 

Thanks for listening! Please subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful.

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