Hotel RMS Ultimate Buyer's Guide
Key Considerations for Commercial Success

Episode 29: Being Customer Obsessed with Phocuswright Founder Philip Wolf

Date Published: November 12, 2020


Welcome back to the Unconstrained Conversations podcast. In this episode, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Philip Wolf, founder of Phocuswright. As the founder of a travel industry research company and serial board member for start-ups around the world, Philip has a truly unique perspective on what types of businesses will succeed in the future. Listen to this episode to learn about:

  • The current state of travel
  • The high value of having a “millennial strategy”
  • Why being customer focused is not enough—you need to be customer obsessed
  • The importance of quality, rapid decision-making

Here is the link to the referenced article: https://www.takemobi.com/article-collected-but-neglected

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