Vice President, Client Operations
Heidi Albignac oversees IDeaS’ complete client experience and is responsible for creating and maintaining a prosperous environment for all IDeaS’ global clients. Little-known fact: she grew up wanting to be a veterinarian. Then she began working as a dishwasher at a local bistro and hospitality stole her heart. Heidi started at IDeaS as a client training specialist and held various positions within client relations, eventually becoming director of client services. After an already hugely successful 20-year career with IDeaS, Heidi was promoted to VP of client operations in January 2019. And, of course, she still loves animals—especially dogs.
Area Vice President of Growth, EMEA
With decades of hospitality and revenue management experience, Guy Barnes has served IDeaS’ clients at every stage of their journey since joining in 2004. He was IDeaS’ first-ever account manager in EMEA, developing mutually valuable partnerships with enterprise accounts before focusing on winning new chains and expanding IDeaS’ reach into untapped markets worldwide—and novel revenue verticals like parking. Guy is adept at solving complex challenges and advising stakeholders on revenue and commercial growth strategies. He also has a penchant for making sweet treats for his family and is a keen distance runner—which has no relation to the reliability of his beagle’s recall.
Vice President, Marketing, Enablement & Engagement
Mike Chuma leads the global marketing and client education design teams at IDeaS. His background is broad, from driving major digital transformations in online grocery to running product strategy teams that powered the world’s largest eCommerce brands to delighting hungry or thirsty guests as a 4-star hotel bartender and room-service waiter—by far his most educational role. When Mike is not championing the IDeaS brand or thinking up new ways to power the connected commercial organization, he can be found missing short putts or skiing at the edge of control down a mountain.
Chief Financial Officer
Brian Douty joined IDeaS in 2013, bringing more than 20 years of experience directing, integrating, and transforming financial operations in the tech and energy industries. He leads IDeaS’ global corporate strategy, finance, accounting, and admin teams—a rowdier bunch than you’d expect. Brian has previously served in leadership roles at LexisNexis, Thomson Reuters, and Hess Corporation. He has an intimidating level of experience with the SaaS business model, international operations, and financial systems integration. Extremely partial to miniature dachshunds, Brian also enjoys biking, golfing, wine drinking, pizza eating, and escaping the cold winters of Minnesota to Cabo.
Managing Director, EMEA
Cheryl Hawksworth leads a team of highly skilled sales professionals covering the diverse markets of Europe, the Middle East, and Africa. She has shaped the growth of IDeaS across the territory since 2006 and developed deep industry and market knowledge that has contributed to the incredible success of the IDeaS brand in EMEA. Her previous roles were in senior revenue management across multiple international hotels in addition to working in the luxury-spa industry in a commercial role. As a handbag aficionado, shopping centers and airports are dangerous places for Cheryl.
Vice President, Global Account Management
Arguably the best-dressed IDeaS exec, Mohamed “Mo” Khanat brought more than 20 years of hotel and hospitality technology experience upon joining IDeaS in 2012. The man’s resume reads like a manual on how to succeed as a client account leader in hotel tech. Years as a DORM for Accor Canada and leadership roles with Travelocity give Mo a unique ability to deliver the best possible experience and outcomes for IDeaS’ clients. When he’s not creating lasting client relationships, look for Mo being measured for a new blazer or translating kph to mph in his adopted home of Minneapolis.
Chief Evangelist & Development Officer
A natural contrarian, Klaus Kohlmayr challenges the status quo, questions strategic processes, stimulates thought-provoking conversations, and reinvigorates the future of the hotel industry on a daily basis. He’s also a pretty nice guy and is open to being challenged himself. With IDeaS, he started the company’s global consulting division. He also pioneered the industry’s first group price optimization and function space revenue management proof-of-concepts in a real-world environment. In another life, Klaus led IHG’s revenue management and pricing in Asia-Pacific. Oh, and he’s a trained chef and will make you a mean apfelstrudel.
Area Vice President, Account Management, EMEA & APAC
Sibylle Luger leads a team of passionate industry experts to develop, nurture, and grow IDeaS’ client relationships. Having spent her entire career in hospitality, she loves to interact with people, uncovering what really matters to develop strong, lasting relationships—while keeping things in perspective. Sibylle joined IDeaS in 2007 after wearing many hotel hats from housekeeping to F&B and revenue management. She’s lived in nine countries across Europe and the Americas. Now as a token Brit, she’s developed the guilty pleasure of watching Downton Abbey with her family, and she finds escape by spending time with her horses.
Dr. Ravi Mehrotra
President, Co-Founder & Chief Scientist
Einstein inspired—and just as mathematically obsessed—Dr. Ravi Mehrotra is the kind of guy who scribbles groundbreaking revenue-optimization algorithms on the back of napkins while traveling to visit IDeaS clients. After teaching at NC State and Carnegie Mellon University, Ravi co-founded IDeaS in 1989, building the route optimization platform for Delta Airlines, previously Northwest. Fast-forward a few decades, and his scientific endeavors show no sign of slowing. In his spare time, Ravi enjoys globetrotting with his wife and borrowing money from fellow execs to play blackjack.
Co-Founder, Chief Operating Officer & Technology Officer
Sanjay Nagalia is exactly who you want leading your global org’s product development, implementation, and support initiatives. He co-founded IDeaS with fellow computer scientist and good friend Ravi back in ’89. As their startup flourished, Sanjay served as VP of products and services until 2001. He ventured off to co-found Apex Decisions, a retail revenue management company, where he served as chief operating officer, before returning to IDeaS in 2012. The band was back together, and the reunion tour is still going strong.
Managing Director, APAC
Jurgen Ortelee leads a top-notch team of revenue optimization professionals across the Asia-Pacific region. He is passionate about statistical analysis and data-driven decision-making with extensive experience developing and implementing hospitality revenue management strategies. Jurgen joined IDeaS in 2016 to provide his business expertise and guidance to hotels, casinos, holiday parks, and other hospitality companies. He previously held positions at Pan Pacific Hotels leading revenue management and distribution, Shangri-La Hotels globally and IHG APAC heading up their revenue management function.
Area Vice President, Americas
Garth Peterson leads a team of professionals across North America invested in helping hoteliers drive profitability through better revenue performance. And having traveled to all 50 states, Garth knows his region well. He currently serves on the Americas Leadership Board of HSMAI and is an accredited Certified Revenue Management Executive (CRME). In 2012, Garth was recognized as one of HSMAI’s Top 25 Most Extraordinary Minds in Sales, Marketing, and Revenue Management. But he’s more than just a great mind, mind you—Garth once tried out for television’s American Gladiators. He also loves cats.
Managing Director, India
K.S. Prashant leads IDeaS’ Global Technology Center in Pune, India and its regional operations. He brings a wealth of experience in strategic business development, service delivery, and global leadership to the executive conference room table. Prior to joining IDeaS, Prashant held senior-level positions with KPIT Technologies and Parametric Technology Corporation, and was co-founder at Auric System Integrators. He holds an M.S. in electrical engineering from the University of Utah where he wrote his thesis on the design of perceptual threshold models using Gabor decompositions for image compression—you know, pretty standard stuff.
Vice President, Product Development
From Mumbai to Minneapolis, Bijal Shah has cemented a reputation as a master of all things software development. He joined IDeaS in 1998 to provide his unique leadership and ambitious vision. Quickly demonstrating a tremendous command of architecture and design, he became a valued leader within the organization. Bijal led the charge on a wide range of initiatives. A relentlessly strategic thinker and dev authority, he helped spearhead all IDeaS’ leading products and played an instrumental role in transforming IDeaS into a revenue technology leader.
Senior Vice President Of Growth
Sebastian Shahvandi leads IDeaS’ global sales team, helping shape and execute strategic growth objectives for new clients, markets, and industries. Early in his career, Sebastian discovered he thrives in the world of disruptive technology. He founded three companies before going to Dell, where he helped rightsize a few sinking ships, and later served as chief revenue officer for Hypori, overseeing the start-up’s rapid expansion. Fluent in English, Farsi and Arabic, Sebastian loves to travel with his wife to experience different cultures. As a former mixed martial artist, he still loves to hit the bag—but assures his colleagues he doesn’t use those skills in the office.
Assistant Vice President, China
Charles Wang joined IDeaS in 2010 with more than 20 years of experience in hotels and manufacturing. He oversees IDeaS’ regional offices in Beijing and Shanghai, driving business growth and operational excellence across China. Charles built IDeaS’ Professional Services teams in the region and has long been a revenue science missionary and trusted industry advisor to IDeaS’ clients and prospects. A Beijing resident for over 20 years, Charles loves the city’s culture and history and is always happy to play tour guide. He also enjoys fleeing the hustle and bustle for the peaceful, snowy mountains of Tibet.
Chief Client Officer
David Warman leads IDeaS’ global Account Management, Client Operations, and Consulting teams. With a 30+ year track record driving customer experience marketing and revenue optimization across the hospitality industry, he has served in executive roles with some of the world’s most prestigious brands including Four Seasons, IHG, and Hilton. David believes in the power of experiences to create remembered moments that are the foundation for lasting connections and partnership—“lasting value is unlocked when people and technology join together to create more!” David’s latest passion is connecting with nature, so watch for him out hiking, paddling, or canoeing the great Minnesota outdoors.