Technology & Innovation

Guest Experience Matters – IDeaS + ReviewPro

Discover how IDeaS & ReviewPro have joined forces to provide greater guest-experience support to our mutual hospitality technology clients.

Can you put a price on the guest experience?

Why, yes, you can—when reputation and revenue management unite. And now, with a data integration between your hotel’s IDeaS RMS and ReviewPro solution, you’ll at last be able to apply pricing strategies to outperform the competition and generate the most demand and revenue possible.

Our leading software technologies work together to provide reputation pricing based on guest satisfaction ratings and enable hoteliers to:

  • Identify, validate, and quantify the revenue opportunity of reputation-impacted pricing
  • Assess and visualize market position in relation to comp set
  • Obtain a new automated BAR decision which includes competitive performance
  • Utilize enhanced pricing decisions incorporating online reputation and perceived market value

ReviewPro offers a full suite of products to help hoteliers deliver remarkable experiences across the entire guest journey:

  • Online Reputation Management – Manage and improve your online reputation to get better online rankings, gain more bookings and increase revenue
  • Guest Satisfaction Surveys – Gain a deeper understanding of your guest experience and expectations through flexible yet powerful surveys
  • Auto Case Management – Streamline your processes and operations so no guest feedback or request goes unnoticed
  • Guest Experience Automation™ – Automate both inbound and outbound communication by leveraging an AI-driven hospitality chatbot and automation tools

From the first moments of research and booking, to check-in and stay, and well after check-out, guest experience matters. IDeaS’ integration with ReviewPro allows us to provide pricing decisions informed by online rankings, convert more bookings, and increase revenue over your comp set. The result is a better experience for your guests and a single source of information for your revenue management team.

Are you ready to increase your hotel’s operational effectiveness and maximize your revenue performance. Contact your IDeaS or ReviewPro representative today to leverage data-driven, revenue-enhancing decision-making and actionable insights for your hospitality business.

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