Episode 43: Black Swan Events – How to Overcome the Unexpected

Date Published: March 11, 2021

Welcome back to the Unconstrained Conversations podcast! This week, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Heidi Albignac, vice president of client operations at IDeaS. In her 20+ years in service and support roles, Heidi has experienced her fair share of black swan events—9/11, the financial crisis, natural disasters, and political unrest. Drawing from those experiences, Heidi helped coordinate IDeaS’ COVID-19 response operation to best support IDeaS’ clients during this difficult time.

In this episode, Heidi and Klaus discuss:

  • Key learnings from navigating the last year
  • The importance of diversity and inclusion within the industry
  • Career advice to budding professionals in the wake of COVID

Thanks for listening! Please subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful.