COVID-19 Hospitality & Travel Industry Hub
Resources and guidance from veteran industry experts.

Episode 9: Behind Closed Borders –Getting Creative Caravelle Saigon, Vietnam

Date Published: June 11, 2020


Welcome back to the Unconstrained Conversations podcast. In this episode, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Michael Robinson, general manager of Caravelle Saigon in Vietnam. While borders are still closed, the hotel is now back open and Michael is looking toward the next few months for a slow but steady recovery. Klaus and Michael talk about:

  • Challenges closed borders bring
  • Updates to health and safety measures
  • The importance of adapting marketing efforts
  • Hotel technology updates to provide contactless guest interactions
  • The M&E business outlook as a result of COVID-19 restrictions
  • Thinking creatively to generate new revenue streams

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