For the fourth gift of revenue management, my RMS gave to me remote accessibility
Experienced client support teams
On-demand performance support
And a dashboard with revenue to oversee
It’s difficult to remember the “old days” where mobile phones were used exclusively for phone calls and quick text message exchanges. From online shopping to personal banking to ordering take-out, mobile devices have pretty much supplanted desktop PCs for virtually any available online service. This need for mobility has no doubt also extended into the expectations of hoteliers and the systems they use.
Top revenue management solution providers recognize the advantages that remote accessibility provides clients, with cloud-based tools allowing clients to utilize their systems on-the-go and out of the office. Software as a Service (SaaS) products help reduce expensive onsite equipment costs and pricey software upgrades that typically plague clients. Reduced expenses also broadens the range of services that are available to clients. Without out all the costly extras, clients now have access to services that may previously been out of their budgetary reach.
Mobile revenue systems that are available for smart devices also allow key decision makers to make critical tactical decisions on-the-go from their phone at any time and any place. From general managers checking their occupancy in the hotel lobby to revenue managers reviewing performance metrics before dashing into a last minute meeting, the accessibility provided by today’s mobile apps is an RMS gift everyone can appreciate.