The Magic of Technology & The Connected Customer

By Klaus Kohlmayr, Chief Evangelist Deluged by ever-growing oceans of data, we must trust technology and automation to keep us afloat and better serve the connected customer As we gear up for the year’s first flurry of industry trade shows, including Opportunity2019 in London, the Hotel Revenue Forum in Milan, and ITB in Berlin, I continue […]

https://ideas.com/magic-technology-connected-customer/

Beyond the Horizon: Tech-Enabled Personalization in Hospitality

Excerpts from an Unconstrained Conversation with Klaus Kohlmayr and Erik Muñoz More than ever, hoteliers have access to an incredible amount of data spread across a variety of individual systems. To help simplify and consolidate this data, emerging technology platforms and intelligent integrations will enable easier access to consolidated information, paving the way for incredibly […]

https://ideas.com/technology-enabled-personalization/

Blockchain in the Hotel Industry: A Primer & Practical Roadmap

By Klaus Kohlmayr, Chief Evangelist What is the likely impact of blockchain in hospitality—and where are we now? Hospitality Technology Next Generation (HTNG)’s recent whitepaper, Blockchain for Hospitality, not only increases awareness on the emergence of this new ledger technology but serves as a practical knowledge framework for hospitality leaders and technology innovators who serve […]

https://ideas.com/blockchain-hotel-primer/

3 Countries, 8 Events, Countless Conversations – Dispatch from Asia

Two weeks at hotel-industry events in India, Singapore and Hong Kong reveal key themes for what’s ahead Totally focused on Total Revenue Management The evolving tech stack The rise of the machines The Asia-Pacific region has always had a special place in my heart. Before moving to IDeaS HQ in the US in 2010, I […]

https://ideas.com/dispatch-from-asia/

How Long Will the Party Last? – Dispatch from Nashville

After 100 months of growth, how long can we keep the good times rolling? We are in the second longest RevPAR growth cycle in history, but… GDP growth could come to a grinding halt by 2020 So how will the hotel industry fare? The annual Hotel Data Conference, held in Nashville, Tennessee, traditionally kicks off […]

https://ideas.com/dispatch-from-nashville/

Cornell Hospitality Summit Series: Failure Is an Option

This is the last in a series of four videos from the Cornell Hospitality Research Summit, attended by Klaus Kohlmayr, chief evangelist with IDeaS. I had the great pleasure to join some of the leading experts in travel technology at Cornell University to discuss disruption and transformation in the hospitality industry at their Hospitality Research […]

https://ideas.com/cornell-hospitality-summit-4/

Rise of the Revenue Strategists – Dispatch from Houston

It’s time to grab revenue by the horns What’s next for the US economy? The expanding expectations of revenue managers Good revenue management needs a human, a computer and…a dog? What happens to hotel prices in the US when over 600 pricing and revenue managers spend a day away from their jobs to get educated […]

https://ideas.com/dispatch-from-houston/

Cornell Hospitality Summit Series: Consumer Behavior & Expectations

This is the third in a series of four videos from the Cornell Hospitality Research Summit, attended by Klaus Kohlmayr, chief evangelist with IDeaS. I had the great pleasure to join some of the leading experts in travel technology at Cornell University to discuss disruption and transformation in the hospitality industry at their Hospitality Research […]

https://ideas.com/cornell-hospitality-summit-3/

No Flying Cars…Yet

Predicting the future of hotel technology Data transformation and the cloud Evolving guest expectations Seamless integrations and intelligence One of my favorite books as a kid in the ‘80s described what the world would look like by the year 2000. In vivid detail, drawings depicted “the future”: flying cars, supersonic planes reducing travel to minutes, […]

https://ideas.com/no-flying-cars-yet/

Cornell Hospitality Summit Series: Cloud-Based Property Management

This is the second in a series of four videos from the Cornell Hospitality Research Summit, attended by Klaus Kohlmayr, chief evangelist with IDeaS. I had the great pleasure to join some of the leading experts in travel technology at Cornell University to discuss disruption and transformation in the hospitality industry at their Hospitality Research […]

https://ideas.com/cornell-hospitality-summit-2/