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Season 1: COVID-19 and the Hotel Industry – Episode 1: “Now What? – How One Hotel Handled Its Closure  

When 2020 began, nobody could have expected only a few months later the world would be at a standstill. Healthcare and economic woes are far-flung, and the hospitality industry now faces unprecedented challenges in uncharted territory. While you might feel alone during this time of crisis, rest assured many of your peers around the world are either going through the same experiences or have gone through them over the last few months. Our aim is to bring these stories to you with the hope this will enable you to apply them to your particular business and personal situation.     

Join me, Klaus Kohlmayr, for Unconstrained Conversations – An IDeaS Podcast as I invite hoteliers and hotel technologists to share realworld stories about how they have coped during this early stage of the crisis and provide actionable advice about the current and future state of the industry—advice we hope will help you better manage the current crisis and put the right actions in place to help you succeed. 

Unconstrained Conversations Episode

Listen now to episode one: “Now What? – How One Hotel Handled Its Closure” 

In this first episode, I speak with Robert Herr, general manager at Burgenstock Hotels and Resorts, one of Europe’s premier travel destinations. Like so many hoteliers over the last few weeks, Robert had to make extremely difficult decisions for Burgenstock’s multiple properties perched high above stunning Lake Lucerne, Switzerland. Hear how Robert and his team went through their decision-making process and the steps they are taking to be ready for recovery.  

Stay Tuned 

For hoteliers. By hoteliers. Unconstrained Conversations is the hospitality industry’s collaboration point for real-world stories and actionable advice in revenue management, total profit optimization and commercial functionsAlready running as a YouTube series since January 2018, I am eager to continue this journey as a podcast as we uncover first-hand, real-time experiences from hotel industry thought leaders. Watch for episode two coming soon as we explore further how hoteliers are coping during the COVID-19 crisis. 

For additional resources and guidance from IDeaS’ industry experts, please be sure to visit our COVID-19 hotel industry hub. 

Klaus Kohlmayr
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Chief Evangelist

Klaus Kohlmayr challenges strategic processes, stimulates thought-provoking conversations and reinvigorates the future of revenue management and pricing within the hospitality and travel industries.

A natural contrarian, Klaus has challenged the status quo for over 20 years. He re-joined IDeaS from TSA, where he led the company’s global commercial, operations and strategic partnership initiatives. During his previous stint with IDeaS, he started the company’s global consulting division -- leading a team that partnered with top hotel companies. Together they pioneered the industry’s first group price optimization and function space revenue management proof-of-concepts in a real-world environment.

Klaus developed his passion for the hotel industry at the Hotel Management and Catering School in Villach, Austria, where he received a Bachelor of Science in Hotel Management. An advocate of lifelong learning, he has since studied business at Henley Management College, real estate investment and asset management at Cornell University’s School of Hotel Administration; and finance and strategy at the Singapore Management University.

Klaus has been an active participant in various advisory boards, including HSMAI in Asia Pacific and the Americas, and the Cornell-Nanyang Institute of Hospitality Management, Singapore. He not only loves to challenge the status quo, but wholly welcomes being challenged in new ways of thinking.