This is the second in a series of four videos from the Cornell Hospitality Research Summit, attended by Klaus Kohlmayr, chief evangelist with IDeaS.
I had the great pleasure to join some of the leading experts in travel technology at Cornell University to discuss disruption and transformation in the hospitality industry at their Hospitality Research Summit last October. Our conversations covered a wide range of subjects, from how to improve the guest experience to what the capabilities of artificial intelligence look like for hotels in the future.
In part two of our insightful conversation, my fellow panelists continue our discussion about hospitality innovation. Watch as industry thought leaders talk about the transformation of hotel systems from property-based to cloud-based and how that shift helps hotels in their quest to attract the right guest. I like the notion of connecting guest intelligence and how data can flow seamlessly along the customer journey when the right technology is in place.
Thank you to my fellow panelists for taking part in this intriguing conversation:
Chris Anderson, professor, Cornell University
Vivek Bhogaraju, director, revenue management solutions, Expedia, Inc.
Pierre Boettner, founder & CEO, hospitalityPulse
RJ Friedlander, founder & CEO, ReviewPro
Balaji Krishnamurthy, vice president, global strategy, corporate development and business intelligence, Sabre Hospitality Solutions