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Revenue managers, being the savvy bunch that they are, know that outliers are important. How they and their colleagues respond to these exceptionally slow or…

The rise of AI and automation has captured the world’s attention lately.  While some of us are excited by the possibilities, others are understandably wary…

The decorations are perfect, the DJ is lining up a long list of crowd-pleasers and the invitees are ready to have a great time. As…

For many hospitality providers, making the most of your available event space is the next chapter in total revenue optimization—but it also requires a new…

Many people think of “accommodations” with traditional hotel and resort room offerings in mind—but that mental image is incomplete at best.   With more and more…

The 2024 Summer Olympic games are just about a year away. Is your hotel ready to compete?   While it has likely been on your radar…

If you’re looking to boost revenue, upselling is a long-established business practice that shouldn’t be overlooked. To do it well in hospitality, however, requires the…

Being equipped with the right tools is essential for your ability to survive—and thrive. That’s been true since the first caveman mastered the finer points…